Frequently Asked Questions

Q: Once I finalize a logo that LogoMojo created, do I own the rights to it?

Answer: All the rights to the final logo and stationery design belong to you. You may register or trademark your final logo design. It is important to own all rights to the design in order to avoid any legal issues after you have used it on printed material.

Q: I am using a Mac computer, will I have any problems using my final design files?

Answer: Not at all, all final design files can be used for Mac and / or PC. We also supply you with the exact color codes and fonts making using your designs even easier.

Most online logo design companies do not supply color codes and fonts, this is an extra service charge. Make sure that these elements are included in your package. Many printers charge extra to match colors and fonts.

Q: Can I use my final files for my stationery, outdoor signage, promotional items...?

Answer: We supply you with the high resolution master vector files that can be used for any type of reproduction. You may supply your printer, web design company, advertising agency, etc. with the final files and they will never have a problem reproducing it regardless of the platform or software they are using.

We supply you with: JPG, EPS, AI, PSD, CDR, BMP, TIFF, and GIF for both Mac and PC. You will also have the exact color codes ( CMYK and RGB ) and fonts used.

Q: How will I receive my final design files and can my printer use these files?

Answer: You will receive your final design files via e-mail and via your customized LogoMojo viewing page. All files are in high resolution and are provided in both PC and MAC formats for any type of use: website design, stationery, promotional items, animation, signage, etc...

Simply supply those final logo files to your local printer and they will not have a problem with the reproduction regardless of the software program your printer is using.

A CD-Rom, can also be shipped to you directly with all your master final file formats for an additional $29 fee.

Q: What happens if I'm not satisfied with the initial logo concepts your team has created?

Answer: If you are not satisfied with the initial logo design concepts, our senior logo designer will contact you and discuss the matter further and understand what went wrong. We will then create new set of design concepts for you to choose from and we continue to work with you until you are completely satisfied.

You may also request a refund before requesting initial concept design alterations.

Q: Will I be able to speak to any designers before my logo project begins?

Answer: LogoMojo understands the value of our clients' ideas and feedback. One of our designer or project managers, depending on the project, will always speak to you directly before any work is started.

Constant communication is essential to the logo design brainstorming process and to ensuring that you are completely satisfied with you custom design. We appreciate all your comments and depend on them to succeed and prosper.

Not only do you have direct communication before the logo design project is started but during and after your project is completed as well. If you need any advice on how and when to use your logo design for promotional items, signs, and / or printed material simply call out toll free and ask for your logo project manager. We are always here to help you build your brand.

Q: Would it be possible to enhance or modify my current logo to give it a fresh look and feel?

Answer: Yes. If you have an existing logo design, we can refresh it for you to give it a more modern look and feel.

LogoMojo has created a specific logo design package for this purpose, find out more about the "REFRESH" design package.

Q: I need my logo created right away, can this be done?

Answer: We can have your logo design concepts ready in just 24 hours. Our experienced Design Team will work around the clock to deliver your designs within 24 hours of placing your order.

To order: Check “Rush Design Service” when filling out your creative brief form.Express Design Fee: $195

Q: Do I really get to speak to the logo designers?

Answer: Yes, you speak to the actual logo designers that will be working on your project. Communication is vital to the design process. Most design firms deal ONLY via e-mail because their designers do no work in-house.

With LogoMojo, you have unlimited alteration on selected packages and direct communication before, during, and after your logo design project via telephone.

Q: What is the advantage of getting so many initial logo concepts to choose from?

Answer: All our logo designers have a unique style and way of creating their logos for you. Each designer will supply 2 - 5 logos that they think best represents your company. The more designers means the more point of views you will receive for initial concepts.

Once you view them you may choose a few elements from each design to add together for your next round. Example: Fonts from logo concept 1, colors from logo concept 8, general look of logo concept 15... every round of changes will narrow it downuntil you are 100% satisfied.

Q: How long will it take before I can review my initial logo deign concepts?

Answer: Your initial logo design samples will be ready within 3 to 5 business days after payment is accepted.

We also offer a 24 hour express logo design service. To order simply check “Rush Design Service” when filling out your creative brief form or speak to our project manager for more info.

Q: What happens once I place my logo design order?

Answer: One of our project manager will contact you to go over your logo order and discuss design ideas and formulate a creative direction. We have a 3 to 5 day turn around time on our design packages before your initial logo concepts are available for viewing.

This turn around time is needed to thoroughly and concisely research your company, product or service. We need to understand your type of business before we create any unique designs.

Q: Do you only deal with companies in the USA?

Answer: LogoMojo is an international design company. We have created logo designs for companies from all parts of the world. We study different designs and trends from all over the world and our designs can creatively tap into different target markets in order to create logo designs that attract your audience.

Q: How do I place a logo design order ?

Answer: You can order a custom logo design by viewing our logo design packages. Then, simply choose the package that fits your needs and budget. Next fill in the required fields on our secure creative brief form and click, if you are a returning customer login using your username and password.

You may also call us on our toll-free number at 1.866.790.5646 and speak directly to a LogoMojo design manager.